How to use Direct Messages to drive customer engagement

  1. Inform your customers about the launch of your upcoming product;
  2. Tell them how they can get involved in your business by writing out reviews or recommending your product,
  3. Share exclusive behind the scenes.,
  4. Participate in an exclusive contest
  1. Sending personalised messages in response to those featuring your brand
  2. Sending your top engaging followers special content like “sneak peeks” of new things to come, behind the scenes etc.,
  3. Sending your customers a promo code on their birthdays
  4. Sending surprise coupon codes, etc.,



Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store


Omnichannel customer support platform for online stores